Why Truscan.
There are many debt collection agencies out there. Most work to a formula. We tailor our services to your needs.
Most agencies have rooms full of work-stations full of unmotivated collectors who don't really understand your business or care about the result. We have a mature, experienced and professional team who work each debt as if it's their own.
Most other agencies are only interested in big debts that pay big commissions. We're interested in helping you so you'll trust us with your business and together we can build a long term and mutually rewarding relationship.
We know this, because all of us who work at Truscan and Associates at one time or another have worked at those other agencies. And it's why we established Truscan and Associates.
Here are a few simple principles about the way we do business that has made us the first port of call for some of Australia's leading companies. Time and time again.
No recovery. No charge.
We have a simple approach - we recover or you pay nothing. There are no hidden costs. There is no joining fee or exclusive contract to sign, no charge for telephone calls or correspondence, and no charge for tracing. You really have nothing to lose other than a bad debt.
Win-Win
We are professional and will represent your business in the most professional manner. It's your reputation and we'll look after it. Of course, we will pursue your debts energetically and, when required, aggressively. But our idea of success is when you recover the debt and keep the customer. You'd be surprised how many debtors end up thanking us.
Prevention is better than the cure.
It's a cliché but when it comes to debt management, there is nothing truer. And while we love collecting debts (and are pretty good at it) we'd much prefer help you prevent them becoming bad debts in the first place. So let's have a look at your receivables. Let's talk about potential risks and put in place a program that will help prevent those questionable debts becoming bad.
Now is better than later
In this game, you need to act fast as delay almost always reduces the chances of full recovery. If you have chronic problem debtors, ones you're starting to get that bad feeling about or even debts you think are a lost cause, we can help. Just get in touch and we'll be on it right away.
It's about people
Good debt collection is not as easy as we make it seem for our clients. You need experience, great judgment, you need to understand business and you need to understand people. And we're really good at the people bit - with debtors and with clients. We know how to relate to debtors to ensure the best recovery result for you and we build strong, long-term relationships with clients based on an open, direct and committed approach.
Numbers don't lie
At the end of the day, it's your money. We are remarkably good at recovering it.